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Your Powergrid News Careers Privacy Policy Customer Engagement Group Distribution System Operation Electric Vehicles Network Data Community Energy Innovation Safety Education Help & Advice Losses Saving Energy Document Library Smart Metering Stay energy safe MoreYour Powergrid News Careers Privacy Policy Customer Engagement Group Distribution System Operation Electric Vehicles Network Data Community Energy Innovation Safety Education Help & Advice Losses Saving Energy Document Library Smart Metering Stay energy safe Accessibility Search Northern Powergrid Power cuts Get Connected Our services Contact us Emergency 24 hour number Emergency 24 hour number Emergency 24 hour number National helpline It is now simpler than ever to report a power cut. If you want to report a power cut call... 105 Menu Emergency 24 hour number National helpline It is now simpler than ever to report a power cut. If you want to report a power cut call... 105 Contact Us Emergency 24 Hour Numbers National helpline 105 Mon - Sun: 24 Hours Have you checked our Help & Advice directory, it may just have the answers that you’re looking for. Help & Advice Make an enquiry Call 105 National helpline It is now simpler than ever to report a power cut. If you want to report a power cut call... 105 My power is off Get Connected Our services Contact us More Coronavirus (COVID-19) Powering communities and keeping our colleagues and customers safe Read moreLive power cut map Did you know you can report a power cut and get information about what we’re doing to get your lights on by visiting our power cut map? Why not save time and stay online for updates. View live power cut mapPowergrid Care At Northern Powergrid we understand that all our customers are individuals with unique needs. Find out moreDelivering our promises Read about how we are delivering more for less for our customers. Stakeholder Report 2018-19Customers take centre stage in future energy plan Find out our latest thinking on managing future energy systems and how customers that can flex their generation could be part of our new flexibility plan. Read moreFlood Advice Read our electricity related advice about what to do if your home or business is flooded. AdviceI want to report a power cut I want to apply for a new connection I need extra support during a power cut I’d like to move my electricity supply Who is my electricity supplier? Need a service? Shrouding Check before you dig Priority service register Connections guide prices Safety advice / services No results found Still can’t find what you’re looking for? Help & Advice Still can’t find what you’re looking for? HELP & ADVICE My power is off Power cut If you have no power, use our live power cut map to register for updates on when we will have your power supply back on. I’d like to report a power cut What should I do in a power cut? I’d like more support View live power cut map 90% + of customers have their power restored within 3 hours Get connected Connections Building a house or extending your current one? Want to move the existing supply to your property? What type of connection do I need? I’d like a guide price and timescale I’d like to apply for a connection Find out more Who is my energy supplier? Find out who supplies the electricity to your property. You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer I confirm that I am or I will be the owner/occupier of the property concerned * Search Striving for #10outof10 Team Powergrid are the people behind Northern Powergrid. We live and work in your communities and we are proud to play an essential role in keeping your power on. We understand the inconvenience being without power can cause, therefore we always strive to: 1 Keep our promises to you. 2 Help you understand. 3 Keep you informed. 4 Provide you with a personal service. What’s Happening... Northern Powergrid supports Mental Health Awareness Week Northern Powergrid launches Community Energy Engagement Strategy Northern Powergrid recognised by NHS for key role in powering Nightingale Hospital North East All news My power is off Get connected Our Services Contact Us MoreYour Powergrid News Careers Privacy Policy Customer Engagement Group Distribution System Operation Electric Vehicles Network Data Community Energy Innovation Safety Education Help & Advice Losses Saving Energy Document Library Smart Metering Stay energy safe View Full Site National helpline 105 Mon - Sun: 24 Hours Have you checked out our Help & Advice directory, it may just have the answers that you’re looking for. 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